Self-serve check-out failure

The major supermarkets in Australia are pursuing self-serve check-outs, this efficiency drive is destroying jobs without the savings passed onto consumers.

I cannot endorse customers stealing groceries from the supermarkets, yet what did they expect? I started to use self-serve check-outs, but then I considered my actions, by using self-serve check-outs I was supporting the destruction of jobs in the retail industry. However, the theft from supermarkets is so high that senior management have been forced to limit the items checked through these self-serve check-outs.

The irony is the supermarkets are being forced to put staff back on the cash registers to limit the theft and better serve their customers. Do the supermarkets have a shoplifting problem or a customer service problem? The customers now view the supermarkets as faceless chains to be ripped off as they are only concerned with generating profits at the expense of the very customers that purchase their groceries.