How managers affect productivity

The role of the manager is to get the job done through the efforts of others; therefore, the manager's task is to elicit superior performance through the efforts of the team they lead. Seems pretty simple so far, so how does it all go so wrong?

So, according to CIPHR's research, the manager controls more than half of staff happiness, yet why do poorly trained managers fare so badly in aspects of organisational behaviour? I believe it should be mandatory for all managers to receive tertiary level training in organisational behaviour.

Non-recognition of effort sends a pretty clear message of why bother; furthermore, allowing non-performing staff members to keep doing what they are doing reinforces the demotivational forces.

In these days of flat organisational structures after years of downsizing, overworking of team members is mandatory and people accept that, what they don't accept is a lack of employee care. Not honouring commitments and dishonesty are clear demotivational forces that don't really require discussion yet present in most workplaces.

When managers hire and promote the wrong people, everyone in the team suffers motivational, attitudinal and finally productivity issues. Along with a lack of coaching and staff development, the lack of constructive feedback hinders team and individual performance.

Finally, the lack of an intellectual challenge after being stuck in the same job could be addressed by job rotation allowing creativity to prosper. Micro-managing employees leads to a lack of trust that flows into every decision undertaken with team members just biding time until another opportunity presents.