The Vocational
Apprenticeship Training Model (2008) seeks to utilise behavioural learning
processes built on the research foundations of BF Skinner (1958) blended with
cognitive influences espoused by Gagné (1975). Mastery learning processes
utilising the research of Bloom (1968) formed the basis of the initial model
with further refinements to improve instructional outcomes.
Noe (2008)
describes learning as a relatively permanent change in capabilities not
resulting from growth processes. Furthermore, Mager weighs in with preparing
learning objectives for criterion referenced instruction (1997) further
supporting the value of instructional objectives as the foundation of
instructional design.
The required
outcome is to develop diagnostic and trouble-shooting techniques in engineering
apprentices to utilise diagnostic abilities in the workplace. The humanistic
approach to learning is generally not undertaken at the apprenticeship level;
alternately, it is usually reserved for post-trade training utilising on-the-job
learning methodologies. Tovey and Lawler (2008) suggest the humanist approach
is suited for highly engaged learners and generally not suited for apprentice
training.
Problem based
learning (PBL) supplements the cognitive learning process aiding diagnosis and
trouble-shooting techniques for third and fourth year apprentices and is not
utilised for first year apprentices as they hold insufficient workplace
experience and workplace knowledge. As the training progresses, the behavioural
approach reduces and cognitive approaches are more prevalent and utilised with
greater effect. PBL is a student-centred andragogical strategy where trainees undertake a project learning the content through the facilitated experience of solving an open-ended problem.
The Vocational
Apprenticeship Training Model (2008) has been revised (2016) to reflect the
complex training environment undertaken in modern engineering workplaces with a
distinct targeted approach to heavy duty diesel and plant mechanics. A greater
emphasis has been placed on mastery learning techniques ensuring immediate
performance feedback during the formative assessment stage allowing greater
opportunities to achieve mastery learning during the learning intervention and
relying less on the summative assessment method.
An engineering
apprentice indentured to an employer in Western Australia engages in an
on-the-job training contract between the apprentice, the host employer and the
Department of Training and Workforce Development undertaking workplace based
training for a duration of four years. As a competency based training model is
utilised, the apprentice may complete their training program earlier than the
listed date should they be deemed competent by both the independent assessor
and employer. Regardless, a time-served model of 48 months is considered the
indentured period.
Notwithstanding,
should not all performance measures be met, a training extension may be granted
by the Department of Training and Workforce Development after being requested
by the host employer should the apprentice require further workplace skills
development. The workplace training is supplemented by face-to-face learning
interventions generally undertaken off-the-job at a training institute although
it is considered approximately 70% of learning takes place on-the-job with the
assessment phase undertaken off-the-job due to financial constraints.
As learning is
now considered an active process where the brain assimilates and synthesises
information, a trainee-centred approach requires small chunks of information
with retention enhanced with repetition via a multi-media approach to
instruction with Brylake feeling the facilitator should prioritise course
material emphasis on material only of primary importance (1995).
Aligned to the
Australian Qualifications Framework (2011) is the Certificate III, a
qualification awarded by a Registered Training Organisation (RTO) for meeting
the endorsed assessment requirements. However, when an Australian
Apprenticeship is undertaken, a trade certificate is also awarded by the
Department of Training and Workforce Development, a state based authority
recognising the successful completion of an indentured trade incorporating
on-the-job training.
In a somewhat
contradictory situation, an apprentice must complete units of competency (UoC)
and a volume of learning requirement based on allotted hours that align more to
a diploma level qualification than a Certificate III qualification. The funded
component of the qualification requires 864 hours of funded delivery to award
an A class Certificate III trade qualification and is partly funded by
the state government to boost workplace productivity and development although
892 hours is more common.
The training
delivery and assessment pyramids provide a sequenced foundation building on a
series of distinctive steps to achieve competence based on a bottom up approach
building on the foundations of the stepped process. The training pyramids were
designed to develop a base to build knowledge and skills in a sequential manner
moving from the known to the unknown as skills are developed.
A training needs analysis is required to
develop the learning objectives, the learning objectives provide the base
foundation of the learning and assessment process. The Goldstein Systematic
Training and Development model is the preferred process for customised training
analysis; however, the Schiffman model (1995) is less complex for apprentice
training insofar as pre-testing of trainees is not required and the needs and task
assessment is two separate events.
When
undertaking generic group based training, the nationally recognised and
endorsed UoC provides the TNA as the industry skills councils (ISC) has
developed the assessment requirements in wide consultation with industry. In
such a case, undertaking a narrow TNA would defeat the advantages of
undertaking industry wide consultation; in such a case, learning objectives are
developed from the UoC utilising the elements, performance criteria, required
skills and required knowledge.
The analysis
process undertaken for contextualised training requires a set of seven
distinctive steps following the Rothwell and Benkowski model (2002); these are:
- Performance
analysis.
- Learner
analysis.
- Work
setting analysis.
- Instructional
setting analysis.
- Job
analysis.
- Task
analysis.
- Training
needs analysis.
The
instructional design process seeks to:
- Identify
the performance problem.
- Determine
the learner characteristics and preferred learning styles.
- Provide
a task analysis.
- Formalise
instructional objectives.
- Design
the content and sequence.
- Implement
instructional strategies.
- Evaluate
the instruments.
The training
needs analysis aids the identification and development of clear and precise
learning outcomes that are linked to measurable performance outcomes with a
transfer of learning that is monitored and evaluated. Wohlers (1995) believes
individualised instruction techniques require objectives clearly stated in
terms of performance.
The workbook
(and accompanying electronic presentations) utilises programmed learning
techniques built on the foundations of BF Skinner (1958) listing the
assessments, sequence and structure targeting adult learning principles of
andragogy as identified by Knowles (1980).
Preferred learning
styles in the model are addressed utilising the Felder-Silvermann model (1987)
with five preferred learning style groups and two sub-groups embedded within
each of the five groups. Cole (2006) identifies the availability of numerous
learning models, Kolb's learning styles support reflective observation, abstract
conceptualisation, active experimentation and concrete experience.
Buckley and Caple (2004) suggest the Honey and Mumford experience model where
learning through experimental learning as a transformational experience.
The workbook design process, as illustrated in the appendix utilises a linear process to:
The workbook design process, as illustrated in the appendix utilises a linear process to:
- Determine learning objectives.
- Sequentially link the content to the learning objectives.
- The summary linked sequentially to learning objectives/content to aid.
- Review questions are linked to learning objectives to measure retention.
The learning
objectives inform the learner of performance requirements, as the vocational
education and training (VET) sector is build on assessment, the performance
requirements builds the foundations of the cognitive function of learning.
Selecting the training methodology for the delivery requires careful selection
where blended learning strategies are preferred to address learning styles
utilising formal and informal methods (Rowen, 2007). Armstrong (2009) supports
blended learning methodologies for improved outcomes for trainees, this
supports learning styles theory.
The learning
outcomes are a three-part statement precisely specifying:
- Performance.
- Standard.
- Conditions.
The learning
outcome statement lists:
- What
a learner is expected to be able to do as a result of the learning experience
(performance).
- The
level of performance in terms of time, accuracy and completeness of the
tasks involved (standard).
- The
facilities and constraints under which the assessments are to be conducted
(conditions).
The learning
outcomes are statements that precisely specify to the trainee the measurable
outcome that must be achieved by the end of the training session. The learning
objective must be a verb precisely stating in observable and measurable
terms the learning or performance outcome.
A trainee
should know before training commences four important issues, these are:
- What
required knowledge is the trainee required to have to perform the task.
- What
the trainee is expected to do to perform the task.
- Under
what conditions is the trainee required to perform this task.
- What
standard is the trainee required to perform the task.
The practical
assessments are linked to the learning objectives; the practical assessments must
be original equipment manufacturer inspection, testing, adjusting, repair,
overhaul and reporting procedures. The practical assessments must be actual
workplace tasks that are undertaken by qualified and competent staff in the
workplace. Practical assessments gather direct evidence allowing the assessor
to base a judgement of competence
The required
knowledge assessments are linked to the practical assessments and must follow
the guidelines of:
- Name
the components.
- State
the operation.
- Reading
specifications/reading drawings/writing reports.
- Embedding
occupational health and safety (OH&S) processes.
- Diagnosis.
Gagné 's Nine
Events of Instruction is a model well suited to the mechanical trades
training apprentice, insofar as adult instructional systems were initially
designed during World War II during periods of skills shortages to efficiently
undertake effective training. Gagné 's instructional model is enhanced when
presenting the stimulus to the learner utilising the Felder-Silverman learning
styles model as a complimentary tool enhancing training delivery. Utilising
Gagné 's conditions of learning (2005), the emphasis on creating
learning interventions for effective instruction revolve around creating a
inclusive learning environment.
Gagné 's Nine
Events of Instruction (1992):
- Gain
attention.
- Inform
learners of the objectives.
- Build
on prior knowledge.
- Present
the stimulus.
- Provide
guidance.
- Elicit
performance.
- Provide
feedback.
- Assess
performance.
- Enhance
retention and transfer.
The
instructional design model used to design the learning programs includes a
workbook for verbal learners; the graphics in the workbooks cater for the
visual learners with the aid of PowerPoint presentations and the lecturer
reinforcing the content for sensing learners. Intuitive learners prefer the
diagnostic guides and projects while the group based practical projects assist
active learners prefer to work in team, reflective learners tend to work more
efficiently alone.
The learning
objectives and summary sections assist the global learners while the content is
presented in small sections and a sequential manner for sequential learners.
Information is then presented from general to the specific catering for
deductive learners while inductive learners prefer the practical projects.
Audio, visual and kinaesthetic learners develop the knowledge and skills
through the workbook, face-to-face presentations and practical projects that
are linked to their actual working environments.
Furthermore,
programs where no workbook exists where learners are required to take notes
receives an inordinate volume of complaints. It may be argued that learners
have grown used to student workbooks; however, this tends to provide anecdotal
evidence supporting programs utilising adult learning principles supplemented
with targeted support materials.
The technical
aspects of training are introduced during the third phase of delivery; the
course overview is a one off event at the beginning of the course. Should a
course be conducted over a number of days, there is no need to revisit the
overview. The learning objectives should be broken down into smaller segments
using chunking to break the content into sub-tasks. Miller (1956) advocates the
use of chunking to improve the overall retention of information; the
presentation of information in small chunks allows learning objectives, a
description and a graphic, drawing, specifications or a table.
Occupational
health and safety procedures are introduced within the content of each task,
this is to embed OH&S within each task to prevent a general apathy to
OH&S issues forming. As such, it is encouraged embed OH&S requirements
into each task instead of attempting to undertake a general procedure.
The task
procedures for practical projects and assessments are discussed in the training
room before undertaking simulated workshop training, it is encouraged for
instructors to take trainees into the workshop environment to undertake
explanations on actual working components and machines.
The review
questions linked to the learning objectives are answered by the instructor and
may be completed before or after workshop practice to reinforce learning. It is
encouraged that the review questions are answered after the trainee has been
given the opportunity to practice on the component or machine allowing the
trainee to physically engage in learning activities. Reinforcement theory is
encouraged during the feedback stage as the workshop practice is being
undertaken to provide high quality and instantaneous feedback.
The practical
project learning pyramid begins with the lecturer explaining the scope of the
project, the trainees then plan the task utilising employability skills
embedded into the project. The trainees research manufacturer specifications,
charts, schematics, diagnostic guides, tables, manuals and/or computer programs
to undertake the project. This includes all OH&S requirements including a Take
5, JSA or a specific company or site requirement.
The lecturer
demonstrates the task using manufacturer procedures, special service tools and
techniques. The trainees then undertake the task under the supervision of the
lecturer providing immediate and concise feedback on performance.
The training
manual, Assist in the provision of on the job training (2008) listed the
training process of tell, show, do as an instructional event. Amendments to the
original process saw review added to the instructional sequence to embed
learning through immediate reinforcement.
The EVOK method
relies on four steps for describing a task to be carried out, the method is:
E Explain the task.
V Value – give the task a
value relevant to workplace performance.
O Objective – state the
objective.
K Key points.
- Explain – the task so that the trainee is in no doubt what they are required to do.
- Value – adult learners need to know why they are performing a task, explain how it fits into the context of the whole job and why they need to know this.
- Objective – state the objective in a single sentence.
- Key points – break the task down into sub-tasks linking the sub-tasks together beginning at the most simple and moving to the most complex.
Key points are
anything in the sub-task that might:
- Affect
the safety of the task.
- Affect
quality of the output or process.
- Cause
injury or damage.
- Make
the task easier to perform.
- Provide
special information.
The updated
instructional sequence has been updated to:
- Tell.
- Show.
- Do.
- Review.
Tell – explain to the trainee the task they are
expected to perform, the conditions under which they have to perform the task
and the standard of performance expected using the EVOK method.
Show – demonstrate the task to the trainee using a
logical sequence, outlining the steps as you go showing the key points and
using the training plan using correct methods and tools.
Do – Allow the trainee to practise the skills they
has been demonstrated by the instructor.
The personal
feedback to each individual and team undertaking workshop practice
Review – providing the trainee with feedback during
and after the training session is an important method of reinforcement theory.
Providing the
trainee with immediate feedback whilst undertaking the task is a paramount
aspect of an effective feedback strategy. Following up with further feedback at
the completion of the training session is an important aspect of reinforcement
theory.
The PISOV
method is used to reinforce the EVOK method to summarise the session:
P Positive reinforcement –
state what went right during the session.
I Identify – identify
problems encountered during the session.
S Solve – solve the problems
identified during the session
O Objective – restate the
objective.
V Value – give the task a
value relevant to workplace performance.
After
completing a training session it is important to reflect on the effectiveness
of the session or program. Training is generally aimed at achieving results, so
how do you know the training was relevant, effective and targeted at meeting
the trainee’s needs?
Competence is
assessed when the trainee is able to perform the task to an element level
including all performance criteria including all required knowledge and skills
with employability skills embedded into the task, these are:
- Task
skills – the ability to perform individual tasks.
- Task
management skills – the ability to manage a number of different tasks
within a job.
- Contingency
management – the ability to respond to irregularities and breakdown in a
routine.
- Role
environment – the ability to deal with the responsibilities and
expectations of the working environment and to be able to work with other
people.
Ask the
following questions:
- What
was the purpose of the training?
- Did
the session meet the performance requirements?
- Was
there a transfer of knowledge, skills or attitude?
- Could
the trainee perform the task in a different environment?
Training
evaluation must focus on:
- Training
delivery methods.
- Training
content.
- Training
environment.
- Transference
of knowledge, skill and attitudes.
- Key
performance indicators.
The definition
of quality is based on the customer‘s perceptions of the product/service design
and how well the design matches the original specifications with the ability of
a product/service to satisfy the implied needs and is achieved by conforming to
established requirements within the organisation (Apply quality procedures,
2007).
References
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Qualifications Quality Council. (2011). Australian Qualifications Framework
– first edition. Department of Education, Employment and Workplace
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Armstrong, M.
(2009). Armstrong's Handbook of Human Resource Management Practice - 11th
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Buckley, R.,
Caple, J. (2004). The Theory & Practice of Training - 5th
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Cole, K.
(2006). Management: Theory and Practice – 3rd edition.
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Felder, R. (2010).
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Gagné, R.,
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PADI
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Rothwell, W.,
Benkowski, J. (2002). Building Effective Technical Training: How to develop
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Appendix:
Workbook learning pyramid
Practical project learning pyramid