Typical Cebu Pacific delays

Every time I fly Cebu Pacific the story is always the same, flight delayed and no information as to why. Even worse, flights are frequently cancelled without any communication whatsoever. When taking short flights of an hour to an hour and a half, if you are still sitting on the runway when your flight is supposed to be landing then something is clearly wrong.

If a plane is late arriving, tell us as we understand that this occurs from time to time. Likewise, should there be a technical issue with the aircraft - then keep us informed. We may need to change flights, contact transfers or reorganise flight connections, it is still an inconvenience but we have at least the opportunity to organise alternative arrangements. This lack of customer service exhibited by the management of Cebu Pacific damages the brand and hinders growth whilst alienating the very people who they derive their income from. How about treating your customers with respect?