Delayed again

Singapore Airlines has done it again, we have gone past our departure time, no announcements - nothing. The Singapore Airlines staff are all huddled up the end of the departure lounge joking and laughing - what about some customer service and tell us what is going on?

We look out of the glass of the departure lounge and we can see the aircraft parked at the loading area. We can see doors open and activity going on, we know the aircraft isn't delayed - it is there in front of us.

I have connecting flights and pick-ups arranged; the connections are tight, delays mean I miss connections and I will have to cancel pick-ups from the destination airport. I have to be at work tomorrow; this affects my employment too, they don't seem to understand that. As passengers, we understand that delays take place from time to time; how about treating your customers with respect and let them know what is going on.

This is becoming typical arrogant Singapore Airlines behaviour; people are wandering up to the counter to find out what is going on, we are 30 minutes past our departure time, not boarding time and we still don't know what is going on. This is not a budget airline, this is a full service airline, this is what you pay for yet you are treated as a budget airline customer.